Baker Bros Scoop Service LLC (“Baker Bros,” “we,” “us,” or “our”) is the parent company that operates Scoop Squad Visalia and Scoop Magic. This Privacy Policy explains how we handle information collected through this website, our quote forms, customer communications, and the pet-waste removal services offered under those names.
Information We Collect
We may collect information that you provide directly to us, including:
- Your name, phone number, email address, city, ZIP code, and service address.
- Details about your requested service, including the number of dogs, preferred service frequency, yard or gate information, and other notes you choose to provide.
- Your communication preferences, including whether you affirmatively selected the optional SMS consent checkbox.
- Records of communications, quote requests, scheduling activity, customer support requests, and service history.
We may also automatically receive limited technical information when you use the website, such as browser type, device information, IP address, referring page, pages viewed, and approximate interaction times.
How We Use Information
We may use information to:
- Respond to quote requests and determine service availability.
- Schedule, provide, manage, and improve our services.
- Send appointment reminders, route updates, service notices, customer support messages, and other requested communications.
- Send promotional communications when permitted by law and consistent with your choices.
- Maintain business records, process payments, prevent fraud or misuse, and comply with legal obligations.
- Understand website performance and improve the customer experience.
SMS & Mobile Information
By opting in to receive SMS messages from Baker Bros Scoop Service LLC, including communications from Scoop Squad Visalia or Scoop Magic, you agree to receive service-related and promotional text messages, including quote follow-ups, scheduling information, appointment reminders, service updates, customer support messages, and promotional offers.
Message frequency may vary. Message and data rates may apply.
Reply STOP at any time to unsubscribe from SMS messages. Reply HELP for assistance.
Consent to receive SMS messages is not a condition of purchasing services.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors that provide support services, such as customer service or messaging infrastructure, is permitted. Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing purposes.
Information Sharing
We do not sell or rent personal information. We may share information with service providers that help us operate our business, such as website hosting, customer relationship management, communications, messaging infrastructure, payment processing, scheduling, analytics, and professional services. These providers may use information only as needed to perform services for us.
We may also disclose information when required by law, to protect rights or safety, to investigate fraud or misuse, or as part of a merger, acquisition, financing, or sale of business assets. The SMS and mobile-information restrictions stated above continue to apply.
Cookies and Website Analytics
Our website and service providers may use cookies, local storage, server logs, pixels, or similar technologies for essential website operation, security, performance measurement, analytics, and features such as the website chat widget. You can control many cookies through your browser settings, although disabling them may affect certain website features.
Data Security and Retention
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No online system can guarantee absolute security. We retain information for as long as reasonably necessary to provide services, maintain business and consent records, resolve disputes, enforce agreements, and meet legal obligations.
Your Rights and Choices
Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information. You may opt out of marketing emails using the unsubscribe option provided in those messages. For SMS messages, reply STOP to unsubscribe or HELP for assistance. An SMS opt-out does not prevent us from contacting you through other methods when appropriate.
To make a privacy request, contact us using the information below. We may need to verify your identity before completing a request.
Children’s Privacy
Our website and services are intended for adults seeking household or commercial services and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised effective date.
Contact Information
For privacy questions or requests, contact:
Baker Bros Scoop Service LLC
Operating Scoop Squad Visalia and Scoop Magic
Email: admin@scoopsquadvisalia.com